ServiceNow Technical Analyst
KochiFull-timeHybrid3–5 yrsPosted 1 week ago
Mid-level software engineering role at Covestic in Kochi. Needs 3–5 years and a B.Tech, B.E. or B.Sc. Hybrid.
About the role
We are seeking a ServiceNow Analyst to support enterprise digital transformation initiatives leveraging the ServiceNow platform. The analyst will work closely with business stakeholders, Business Analysts, Solution Architects, Product Owners, and development teams to gather requirements, define solutions, support platform configuration, and ensure successful delivery of ServiceNow capabilities.
What you'll do
- Business Analysis & Requirements Management
- Conduct workshops and discovery sessions with business and IT stakeholders
- Translate business requirements into functional specifications and user stories
- Maintain requirements traceability throughout the project lifecycle
- Support backlog creation, refinement, and prioritization activities
What you need
- ServiceNow
- Agile
- Business analysis
- JIRA
- Azure
- Test cases
Good to have
- Salesforce