Salesforce ITSM Project Manager
BengaluruFull-time8–12 yrsPosted 1 week ago
Leadership software engineering role at Covestic in Bengaluru. Needs 8–12 years.
About the role
The Salesforce ITSM Project Manager will lead the delivery and implementation of Salesforce-based IT Service Management (ITSM), Enterprise Service Management (ESM), Service Cloud, Agentforce, CMDB, Asset Management, and Service Catalog solutions.
What you'll do
- Project Management & Delivery
- Lead end-to-end Salesforce ITSM project delivery
- Develop and manage project plans, schedules, milestones, and deliverables
- Define project scope, objectives, assumptions, dependencies, and success criteria
- Manage project budgets, resource plans, and utilization
What you need
- Salesforce
- Agile
- ITIL