Retail Excellence & Training Lead
DelhiFull-time3–6 yrsPosted open since mar 2026
Mid-level retail role at Crepdog Crew Careers in Delhi. Needs 3+ years.
About the role
The Retail Excellence & Training Lead is responsible for building a high-trust, high-conversion retail sales culture across all CDC stores. This role focuses on enhancing customer experience through trust-based selling, strengthening team capabilities, and driving measurable improvements in store performance.
What you'll do
- Design and implement a structured CDC selling framework centered on trust → discovery → recommendation → conversion
- 2)Training & Capability Building
- Authenticity and confidence in selling
- Enable teams to increase upsell and cross-sell opportunities through value-based recommendations, avoiding pressure selling techniques
- Audit & Performance Monitoring
What you need
- Sales
- Learning and development
- Upselling
- Retail sales
- Cross-selling