Client Relationship Manager
BengaluruFull-timeHybrid5–7 yrsPosted 2 days ago
Senior customer support role at CSC in Bengaluru. Needs 5–7 years. Hybrid.
About the role
We are looking for a dynamic and client-focused Client Relationship Manager to join our team. In this role, you will be responsible for protecting existing revenue by proactively identifying client risks, developing retention strategies, and strengthening long-term client relationships.
What you'll do
- Client Retention & Revenue Protection
- Own and deliver against assigned client retention and revenue preservation targets
- Proactively identify and address attrition risks through client engagement, service trend analysis, M&A activity, organizational changes, and competitive threats
- Develop and execute account-specific retention plans to protect recurring revenue
- Lead recovery efforts for at-risk accounts and manage escalations as needed
What you need
- Client relationship
- CRM
- Sales
- Escalation handling
- Communication
- M&A