Assistant Officer, Video KYC Agent, Consumer Banking Group

About the role

Provide a brief overview of the position, including its purpose and contribution to the organization. The VKYC/ReKYC Agent is responsible for conducting video-based customer verification in compliance with regulatory guidelines and ensuring uniform customer experience.

What you'll do

• Conducting VKYC/ ReKYC calls as per defined scripts and compliance requirements
• Verifying customer identity and documents during live video interactions
• Ensuring adherence to regulatory and internal quality standards

What you need

• KYC
• Compliance