Fixed Term Appointment

About the role

Group Operations enables and empowers the bank with an efficient, nimble, and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Operations, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

What you'll do

• Lead and manage a team of Central operations professionals to ensure efficient and effective delivery of Central operations services
• Oversee the end-to-end Asset ops operations process, including application processing, loan disbursement, and account maintenance
• Implement and monitor process improvements to enhance operational efficiency and customer experience
• Manage stakeholder relationships, including internal teams and external partners, to ensure seamless collaboration and alignment
• Develop and maintain comprehensive MIS reports to track key performance indicators and identify areas for improvement

What you need

• Loan processing
• MIS reporting