Officer, Specialist, Contact Centre, Corporate Banking, Technology & Operations

About the role

Officer, Specialist, Contact Centre, Corporate Banking, Technology & Operations at DBS Bank India. Serve as the primary point of contact for dissatisfied customers, demonstrating empathy and a commitment to resolving concerns on the first contact.

What you'll do

• Serve as the primary point of contact for dissatisfied customers, demonstrating empathy and a commitment to resolving concerns on the first contact
• Conduct thorough investigations into complaints that cannot be resolved immediately
• Manage the complaint process from the initial contact to the final resolution, ensuring a seamless and efficient experience for the customer
• Identify trends and patterns in customer complaints, and work collaboratively with the team to implement process improvements and enhance the overall customer experience
• Maintain detailed records of all customer interactions and complaint resolutions, ensuring compliance with internal policies and regulatory requirements