Officer, Specialist, Contact Centre, Corporate Banking, Technology and Operations
IndiaFull-timeJunior levelPosted over a month ago
Customer support role at DBS Bank India.
About the role
Group Operations enables and empowers the bank with an efficient, nimble, and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Operations, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
What you'll do
- Answer all phone & email enquiries from customers on banking products, accounts and services in an effective and efficient manner
- Understand customer's needs and provide solution / attention to them
- Fulfil customer requests, ensuring total customer satisfaction