Senior Officer, Branch Operations & Service Head, Consumer Banking Group

About the role

Ensure adequate coordination with centralized operations teams to maintain high quality service and internal and external customer satisfaction. Ensure timely receipt and submission of regulatory and other reports by the Branch. Participate in process improvement exercises within branch/cluster.

What you'll do

• Manage & control all operational functions of the branch with zero errors
• Ensure adequate coordination with centralized operations teams to maintain high quality service and internal and external customer satisfaction
• Ensure timely receipt and submission of regulatory and other reports by the Branch
• Participate in process improvement exercises within branch/cluster