Senior Officer, Branch Operations and Service Head, Consumer Banking Group

About the role

Lead and oversee daily branch operations to ensure seamless, efficient, and compliant service delivery. Drive service excellence and customer satisfaction metrics, ensuring a high standard of customer experience. Ensure strict adherence to regulatory guidelines, internal audit standards, and risk management policies.

What you'll do

• Lead and oversee daily branch operations to ensure seamless, efficient, and compliant service delivery
• Drive service excellence and customer satisfaction metrics, ensuring a high standard of customer experience
• Ensure strict adherence to regulatory guidelines, internal audit standards, and risk management policies
• Manage operational risk, conduct regular control self-assessments, and resolve audit findings promptly

What you need

• Internal audit
• Operational risk
• Risk management
• Audit