Check out this job at Deloitte, End User Computing (EUC) - Lead Managed Services Engineer II
Bengaluru, Hyderabad, PuneFull-time10–14 yrsPosted 1 week ago
Leadership IT support role at Deloitte USI (US-India offices) in Bengaluru, Hyderabad and 1 more city. Needs 10–14 years and an MCA, B.Tech or B.E..
About the role
AI & Engineering leverages cutting-edge engineering capabilities to help build, deploy, and operate integrated/verticalized sector solutions in software, data, AI, network, and hybrid cloud infrastructure. These insights are powered by engineering for business advantage, helping transform mission-critical operations.
What you'll do
- As a Lead Managed Services Engineer II on the Hybrid Cloud Infrastructure team, you will be responsible for…
- Lead and develop teams supporting client environments; establish clear ownership, escalation paths, coverage, and operational standards
- Build trusted client relationships by understanding priorities, communicating proactively, setting expectations, and advising on service improvements
- Oversee service desk, deskside, remote support, endpoint management, and workplace technology operations
- Manage endpoint image lifecycle activities, including image design, testing, maintenance, deployment, and updates
What you need
- Active Directory
- Office 365
- Intune
- Root cause analysis
- Troubleshooting
- Incident response
Good to have
- ITIL
- Windows
- ServiceNow