Check out this job at Deloitte, Service Delivery Manager- Lead Managed Services Engineer II
Bengaluru, Chennai, HyderabadFull-time12–18 yrsPosted 1 week ago
Leadership software engineering role at Deloitte USI (US-India offices) in Bengaluru, Chennai and 1 more city. Needs 12–18 years.
About the role
AI & Engineering leverages cutting-edge engineering capabilities to help build, deploy, and operate integrated/verticalized sector solutions in software, data, AI, network, and hybrid cloud infrastructure. These insights are powered by engineering for business advantage, helping transform mission-critical operations.
What you'll do
- As a Lead Managed Services Engineer II on the Hybrid Cloud Infrastructure team, you will be responsible for…
- Own end-to-end delivery of managed infrastructure services across on-premises, network, and cloud environments while meeting contractual service-level agreements
- Lead client governance forums, major incident and escalation management, root-cause analysis, and preventive actions
- Coordinate delivery across compute, storage, network, cloud, database, middleware, end-user, security operations, and service desk teams
- Lead and develop multi-location delivery teams, including team leads, shift managers, and specialists; manage capacity planning, staffing, skill development, attrition
What you need
- AWS
- ServiceNow
- ITIL
- GCP
- Azure
- Root cause analysis
Good to have
- Python
- Datadog
- Splunk
- Terraform
- Ansible