USI-EH27-Consulting-Customer-S&S -Veeva CRM- Senior Consultant, Technical Transformation
IndiaFull-time6–10 yrsPosted 1 week ago
Senior customer support role at Deloitte USI (US-India offices). Needs 6–10 years and a B.Tech, B.E. or M.Sc.
About the role
USI-EH27-Consulting-Customer-S&S -Salesforce Apex- Life Sciences- Senior Consultant, Technical Transformation The Customer Team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, GenAI, transformative technologies, and creative design.
What you'll do
- Lead scrum teams for Epics/Features; provide technical design and develop stories per sprint
- Lead estimation for Epics/Features; support project plan/timeline, upsell/cross-sell via estimations
- End-to-end ownership of functional modules; lead story grooming/solutioning with onshore/client teams
- Ensure quality with unit/peer review; conduct RCA on defects and provide timely fixes
- Lead code reviews; ensure team adherence to standards; guide on customization vs configuration
What you need
- CRM
- Salesforce
- Git
- LLMs
- Upselling
- Cross-selling
Good to have
- Root cause analysis
- Machine learning