Operation Manager
IndiaFull-time4–5 yrsPosted 3 weeks ago
Mid-level operations role at DHL Group. Needs 4–5 years and a BBA.
About the role
Operation Manager at DHL Group. Team Leadership & People Management.
What you'll do
- Team Leadership & People Management
- Lead and manage the APAC SPOC Operations team
- Allocate workload and resources to ensure service continuity
- Monitor individual and team performance
- Provide coaching, mentoring, and development support to team members
What you need
- Excel
- Process improvement
- Team management
- Root cause analysis
- Warehouse operations
- WMS
Good to have
- Customer service
- Power BI
- Freshdesk
- PowerPoint
- SOP writing
- Employee engagement