Human Resource Operations Team Lead

About the role

We connect customers and consumers to our iconic products and build innovative experiences that bring people together to celebrate life. This role leads and develops a high-performing First Point team and works across a complex customer network (HRBPs, line managers, employees, Diageo IS, process owners, and third-party providers).

What you'll do

• Give to shaping and strengthening the global service delivery landscape
• Ensure service delivery meets or exceeds defined SLAs, KPIs and quality standards, including timeliness, accuracy, case resolution, and documentation quality
• Act as customer concern point for complex cases, service issues, and complaints—driving swift resolution and root-cause fixes
• Recruit, coach, mentor and develop a high-performing, highly engaged team; build a culture of accountability, continuous learning and customer obsession
• Ensure the team has the required Workday/process training and knowledge management to provide guide guidance and consistent execution

What you need

• HR operations
• HRMS
• Data privacy
• Workday
• Performance management
• ServiceNow

Good to have

• Internal controls