Sr Customer Success/ Parent Support
RemoteFull-time4–7 yrsUp to ₹7 L a yearPosted open since oct 2024
Mid-level customer support role at Dreamtime. Needs 4+ years. Remote; pays up to ₹7 LPA.
About the role
We are seeking an experienced Customer Success who can achieve our primary objectives of maintaining high customer satisfaction and effectively on-boarding new students. Upselling coursers ( 3rd language ). Collaborating with academic, admissions, technology, sales, and operations teams to successfully on-board all students and parents into Dreamtime Learning School.
What you'll do
- Calling experience is Mandatory
- Working closely with the Content and Training Team to create and execute training modules for parents and students orientation
- Coordinating with the logistics team to ensure the timely delivery of student kits in India and abroad
- Communicating with parents and students via phone and virtual meetings to address any concerns related to the on-boarding of students across all programs
- Preparing reports and documents as required periodically
What you need
- Customer success
- Customer service
- Communication
- Upselling
- Sales