Client Success Manager – Digital Marketing
NoidaFull-time6–11 yrsPosted 1 week ago
Senior customer support role at Ebizon in Noida. Needs 6+ years.
About the role
We are seeking an experienced Client Success Manager with 6+ years of experience in customer success, account management, and team leadership. The ideal candidate should have a strong background in managing key client relationships, leading customer success teams, and working with clients in the SEO or digital marketing domain.
What you'll do
- Build and maintain strong, long-term relationships with key clients
- Serve as the primary point of contact for customer accounts and ensure a seamless client experience
- Lead, mentor, and manage the Customer Success team to achieve business and customer satisfaction goals
- Understand client objectives and collaborate with internal teams to deliver successful outcomes
- Conduct regular business reviews, provide strategic recommendations, and ensure high customer retention
What you need
- Digital marketing
- Customer success
- Customer service
- Escalation handling
- SEO
- Upselling
Good to have
- Performance marketing
- Cross-selling