Associate Program Manager
ChandigarhFull-time10–18 yrsPosted over a month ago
Leadership consulting role at eClerx in Chandigarh. Needs 10+ years and a B.Tech, B.E. or B.Sc.
About the role
The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing staff.
What you'll do
- Maintains and improves operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans
- Accomplish human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counselling, and disciplining employees
- Prepares performance reports by collecting, analysing, and summarizing data and trends
- Meets financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analysing variances; initiating corrective actions
- Maintains professional and technical knowledge by tracking emerging trends in BPO operations management; attending educational workshops
What you need
- Process improvement
- Voice process
- Telecom
Good to have
- Data analysis