Associate Program Manager
CoimbatoreFull-time12–22 yrsPosted over a month ago
Leadership consulting role at eClerx in Coimbatore. Needs 12+ years.
About the role
We are looking for an experienced APGM – Operations to lead BPM operations, with strong expertise in client delivery, operational metrics, cost management, people leadership, SLA governance, and continuous improvement . The ideal candidate should have experience managing 200+ resources and be highly comfortable working with numbers, operational reports, dashboards, productivity metrics, financials, and performance analytics .
What you'll do
- Operations & Client Delivery
- Lead end-to-end operations for large-scale international BPO/creative programs with 200+ resources
- Own operational performance, service delivery, productivity, quality, turnaround time, and client satisfaction
- Ensure achievement of agreed SLAs, KPIs, productivity and quality targets
- Drive daily, weekly and monthly operational reviews with internal and external stakeholders
What you need
- PowerPoint
- Stakeholder management
- Process improvement
- Excel
- Dashboarding
- MIS reporting
Good to have
- Graphic design
- Employee engagement
- Performance management
- Talent management
- Content marketing
- Six Sigma