Customer Care Specialist (MISUMI)
BengaluruFull-time6–11 yrsPosted 4 months ago
Senior customer support role at Fictiv in Bengaluru. Needs 6+ years.
About the role
Are you passionate about delivering exceptional customer experiences in a fast-paced, high-performance environment? Do you thrive on accuracy, responsiveness, and solving problems in real time? As a Customer Care Specialist , you will play a critical role in ensuring fast and accurate order processing while delivering proactive, professional communication to our US-based customers.
What you'll do
- Serve as the primary point of contact for customers across quotations, sales orders, and post-order inquiries. Build strong
- Order & Quote Management
- Prepare and process quotations and sales orders with speed and accuracy. Follow up on pricing, availability
- Manage customer inquiries through phone, email, chat, and our case management system. Prioritize effectively to ensure all tasks are completed within service expectations
- Own customer quality issues, order investigations, RMA/credit requests, and documentation requests. Collaborate cross-functionally to determine resolutions and ensure…
What you need
- Customer service
- Sales
- MS Office
- ERP
- Communication