Customer Care Supervisor
BengaluruFull-time8–14 yrsPosted 2 months ago
Leadership customer support role at Fictiv in Bengaluru. Needs 8+ years and a B.Tech, B.E. or B.Com.
About the role
Are you passionate about delivering exceptional customer experiences in a fast-paced, high-performance environment? Do you thrive on accuracy, responsiveness, and solving problems in real time? This position manages day-to-day activities of the MISUMI Americas Customer Care team within the Customer Service department.
What you'll do
- Supervise a team of 8–15+ Customer Care Specialists, manage daily operations of the customer care team and ensure completion of daily activities within agreed Service…
- Ensure Team compliance with company’s and department’s policies, notably attendance, timesheet entry and overall Customer Service SOPs
- Clearly communicate on individual goals and performance expectations and deliver weekly performance scorecards to team members
- Build development plans for each team member as needed, identifying skill gaps, creating growth opportunities
- Create and maintain a positive, customer-centric departmental culture that recognizes individuals’ work quality, performance
What you need
- Customer service
- CRM
- MS Office
- Escalation handling
- SOP writing
- Sales
Good to have
- ERP
- Power BI
- PowerPoint
- Tableau