Lead Customer Program Manager
BengaluruFull-time7–13 yrsPosted 3 months ago
Senior customer support role at Fictiv in Bengaluru. Needs 7+ years and a B.Tech or B.E..
About the role
Lead Customer Program Manager at Fictiv. Team Leadership & People Management.
What you'll do
- Team Leadership & People Management
- Directly manage a team of Customer Program Managers (Junior to Mid Level), owning their performance, development, and day-to-day effectiveness
- Set clear goals and performance expectations for each direct report; conduct regular 1:1s and formal reviews
- Build structured development plans for each team member, identifying skill gaps, creating growth opportunities
- Serve as the first line of escalation for your team: step in on complex programs, difficult customer situations, or cross-functional blockers as needed
What you need
- Customer success
- Sales
- Communication
Good to have
- CRM
- ERP
- JIRA
- Performance management
- Salesforce