B2B Account Management
BengaluruFull-time2–4 yrsPosted 2 months ago
Mid-level account management role at FirstClub in Bengaluru. Needs 2–4 years and a BBA.
About the role
We're looking for a B2B Account Manager who will own and manage relationships with our business clients and partners end-to-end. This role is central to driving account growth, ensuring retention, and acting as the key point of coordination between our internal team and external partners/clients. The ideal candidate is a proactive relationship-builder who is equally comfortable on client calls and in spreadsheets tracking account performance.
What you'll do
- Do business development for B2B customers and identify new opportunities to scale B2B business
- Own the end-to-end relationship for a portfolio of B2B clients/partners, acting as their primary point of contact
- Drive account growth by identifying upsell/cross-sell opportunities and expanding the scope of existing partnerships
- Ensure high retention by proactively addressing client needs, resolving issues quickly, and maintaining strong satisfaction levels
- Coordinate day-to-day operations between internal teams (sales, operations, product/tech) and external clients/partners to ensure smooth execution
What you need
- B2B sales
- Customer service
- Cross-selling
- Sales
- Business development
- Upselling