BPS Client Service & Support
PuneFull-time12–22 yrsPosted 4 weeks ago
Leadership customer support role at FIS in Pune. Needs 12+ years and a B.Com or BBA.
About the role
The BPS Collateral Administration team, within Capital Markets Managed Services, supports clients in the US and UK. The team provides accounting, transaction processing, cash and position reconciliations, loan administration, portfolio testing, payment calculations, and periodic compliance reporting.
What you'll do
- Client and Stakeholder Management
- Act as the primary operational contact for assigned clients and maintain effective relationships with trustees, accountants, investment teams, relationship managers
- Provide clear updates on service delivery, portfolio activity, client assignments, risks, and issues, including communication with senior and executive stakeholders
- Coordinate effectively with global teams and provide extended coverage during critical reporting periods when required
- Operations and Service Delivery
What you need
- Customer service
- Reconciliation
- SOP writing
- Capital markets
- Communication
Good to have
- VBA
- Warehouse operations