Representative Lead, BPS Client Service & Support
HyderabadFull-time7–13 yrsPosted 2 weeks ago
Senior customer support role at FIS in Hyderabad. Needs 7+ years and a degree.
About the role
Process new user access requests, access modifications, and access revocations for applications supported by the Access & Entitlements team. Perform Good Order Reviews to validate request completeness, approvals, and compliance before processing. Own end-to-end access request coordination, including follow-ups and stakeholder communication.
What you'll do
- Perform other related duties and special projects as assigned
- Process new user access requests, access modifications, and access revocations for applications supported by the Access & Entitlements team
- Perform Good Order Reviews to validate request completeness, approvals, and compliance before processing
- Own end-to-end access request coordination, including follow-ups and stakeholder communication
- Track access requests through to completion and provide timely status updates and confirmations to requesters
What you need
- Customer service
- ServiceNow
- IAM
- Linux
- Communication
- Internal controls