Senior Enterprise Platform Support Engineer – AI & Cloud
Bengaluru, PuneFull-time8–15 yrsPosted 3 months ago
Senior IT support role at FIS in Bengaluru and Pune. Needs 8+ years.
About the role
You will support a next-generation, AI-enabled banking platform used by Tier-1 financial institutions. This is a hands-on, customer-facing role focused on diagnosing, troubleshooting, and resolving complex production issues across application and infrastructure layers. You will connect system behaviour, observability data, and customer impact to drive root cause resolution.
What you'll do
- Investigate and resolve complex production issues across application, platform, and infrastructure layers
- Analyze logs, metrics, traces, and alerts to identify root causes and system correlations
- Troubleshoot Kubernetes environments, including pods, services, deployments, and networking
- Engage directly with enterprise customers to diagnose and resolve incidents in real time
- Communicate technical findings clearly to both technical and non-technical stakeholders
What you need
- Troubleshooting
- Networking
- Linux
- Kubernetes
- LLMs
- Root cause analysis
Good to have
- Terraform
- AWS
- GCP
- Azure
- Helm
- Prometheus