Development and Integrations Support Team Lead
Gurugram, PuneFull-time7–8 yrsPosted 5 days ago
Senior software engineering role at Forvis Mazars India in Gurugram and Pune. Needs 7–8 years and a B.Tech, B.E. or B.Sc.
About the role
The Development and Integrations Support Team Lead provides day-to-day people and operational leadership for an India-based technical support team supporting internally developed applications and complex integrations.
What you'll do
- Team leadership and capability
- Lead, coach and develop technical support analysts across internally built applications and integrations, setting clear objectives
- Plan capacity and coverage around UK business hours, allocate work effectively and promote accountability, collaboration, technical curiosity and knowledge-sharing
- Support recruitment, onboarding, performance development, succession planning and cross-skilling across application, integration and service-management disciplines
- Service operations and ServiceNow performance
What you need
- ServiceNow
- Power Apps
- ITIL
- Talent management
- SOP writing
- Root cause analysis