Document Management Support Analyst (Analyst)
Gurugram, PuneFull-time2–3 yrsPosted 4 days ago
Junior customer support role at Forvis Mazars India in Gurugram and Pune. Needs 2–3 years.
About the role
The Document Management Support Analyst is responsible for the day-to-day operational support of the firm’s document management systems and document-related capabilities. Reporting to the Digital Services Manager, the role owns incidents, service requests, user enquiries, routine administration and operational service activities across M-Files, DocuSign and the wider software estate where documents are concerned.
What you'll do
- Own day-to-day support for M-Files, DocuSign and document-related capabilities across other business systems
- Act as the primary operational owner for incidents, requests, user enquiries and recurring service issues
- Maintain support boundaries, escalation routes, operating procedures and service ownership information
- Provide service insight to the Digital Services Manager and Technical Product Owner
- Incident and request management
What you need
- Customer service
- Escalation handling
- Communication
- Root cause analysis