Senior Business Apps Support Analyst (Senior)
Gurugram, PuneFull-time3–5 yrsPosted 5 days ago
Mid-level customer support role at Forvis Mazars India in Gurugram and Pune. Needs 3–5 years and a B.Tech, B.E. or B.Sc.
About the role
The Senior Business Applications Support Analyst is a key member of the Business Applications and Data Support team, responsible for the reliable day-to-day operation and continual improvement of business-critical applications.
What you'll do
- Senior application support and escalation
- Act as the senior escalation point for complex, high-impact, recurring or ageing incidents and service requests across the supported application portfolio
- Lead structured diagnosis, coordinate technical and supplier input, maintain clear ownership and drive issues through recovery, validation and closure
- Provide expert guidance to analysts, review proposed resolutions and ensure escalations include complete evidence, impact assessment and troubleshooting history
- Application operations and administration
What you need
- CRM
- Escalation handling
- SQL
- Root cause analysis
- VBA
- Azure
Good to have
- ITIL
- ERP
- Microsoft Dynamics
- .NET
- PowerShell
- SQL Server