L2/L3 Application Support Engineer - Informatica IDMC & OMS
Chennai, PuneFull-timeJunior levelPosted yesterday
IT support role at Fujitsu in Chennai and Pune.
About the role
These underpin municipal and commercial collection services, resident-facing booking portals and council integrations. The engineer owns incidents end to end, monitors daily integration processing, reconciles job and work-order data across ERP, fleet, OMS and council systems, and delivers minor changes and council onboardings through Cleanaway change control.
What you'll do
- Incident management and service restoration
- Own assigned ServiceNow incidents from acceptance through resolution, including impact assessment, stakeholder updates and accurate resolution notes
- Diagnose and resolve failed taskflows and mappings, Secure Agent and connection failures, SFTP and API errors, file and payload format errors, and authentication failures
- Restore resident-facing portals and dependent services during outages, including database blocking, log growth and hosting VM issues
- Reprocess or resend council, ERP and partner files and messages using documented, authorised procedures
What you need
- Informatica
- ServiceNow
- ITIL
- Reconciliation
- SQL Server
- SQL
Good to have
- Windows
- Windows Server
- Troubleshooting
- Firewalls
- Root cause analysis
- Azure