L2/L3 Application Support Engineer - Power BI
Chennai, PuneFull-timeJunior levelPosted yesterday
IT support role at Fujitsu in Chennai and Pune.
About the role
The engineer keeps reports and semantic models available and current, resolves refresh, gateway and data issues, administers workspaces and security, and delivers report enhancements through change control.
What you'll do
- Incident management and service restoration
- Own assigned ServiceNow incidents through resolution: refresh failures, gateway and credential failures, expired certificates, broken data sources and report errors
- Distinguish user navigation issues from data and model defects, and publish shift-left knowledge articles for common issues such as filters
- Trace data defects to source (data warehouse, ADF pipelines, SharePoint lists, other sources) and coordinate fixes with the owning engineer
- Monitoring and operational health
What you need
- Power BI
- ServiceNow
- ITIL
- DAX
- Power Query
- SQL
Good to have
- Windows
- Incident response
- Root cause analysis
- SQL Server
- Data warehousing
- Databricks