Customer Success Associate | Commerce Global
MumbaiFull-time3–5 yrsPosted 3 months ago
Mid-level customer support role at Fynd in Mumbai. Needs 3–5 years and a B.Tech or B.E..
About the role
You own the post-sale relationship for a portfolio of enterprise retail accounts in your region. You sit between demanding clients and our product and engineering teams, and both sides need to trust you. This is not a ticket-routing job. You will understand your clients' retail operations deeply, catch problems before they do, and use AI to work faster than a team twice your size.
What you'll do
- Onboarding and go-live, adoption, business reviews with senior stakeholders, escalations, renewals, and expansion
- Understand your clients' retail operations deeply, catch problems before they do, and use AI to work faster than a team twice your size
- Own a portfolio of enterprise accounts post-sale: onboarding, adoption, health, escalations, renewals, and expansion
- Run weekly operational reviews and quarterly business reviews with Heads of Ecommerce, Operations Directors, and CTOs
- Build adoption dashboards and reporting so every review is led by data, not opinion
What you need
- Customer success
- Escalation handling