L1 / L2 Support Analyst – Money Transfer System (MTS)
IndiaFull-time4–5 yrsPosted 4 months ago
Mid-level IT support role at Galent. Needs 4–5 years.
About the role
The L1/L2 Support Analyst – MTS will be responsible for providing production and operational support for the Money Transfer System (MTS) , a critical fintech product handling SWIFT payments, FED payments, and CHIPS payments . This role is purely a support and operations role with no involvement in application code changes or development .
What you'll do
- Production Support (L1 & L2)
- Provide first-line and second-line support for MTS-related incidents and service requests
- Monitor application health, batch jobs, message flows, and payment processing queues
- Perform initial triage, impact analysis, and prioritization of incidents
- Ensure adherence to SLA, OLA, and regulatory timelines for payment processing
What you need
- Linux
- Oracle Database
- Shell scripting
- Swift
- Change management
- Troubleshooting
Good to have
- SQL
- Root cause analysis
- Reconciliation
- Bash