Senior Application Support Analyst – CMM (Cards & Merchants Management)
IndiaFull-time5–9 yrsPosted 2 months ago
Senior IT support role at Galent. Needs 5+ years.
About the role
This is a pure support role with no involvement in code development or code changes . The role requires strong analytical capability, hands-on production support experience, and comfort working in a shift-based, high-availability environment . The ideal candidate will have strong expertise in Oracle SQL , Unix/Linux user-level operations , and incident/problem handling within a structured support framework.
What you'll do
- Application Support (L1 & L2)
- Provide Level 1 and Level 2 support for the CMM fintech application in a production environment
- Perform incident triage, analysis, and resolution within defined SLAs
- Handle production issues , service requests, and alerts during regular and night shifts
- Perform initial root cause analysis (RCA) and provide detailed findings for unresolved or escalated issues
What you need
- Linux
- Troubleshooting
- Oracle Database
- SQL
- Shell scripting
- ITIL
Good to have
- Root cause analysis
- Reconciliation