Manager - Strategic Accounts
ChennaiFull-time8–15 yrsPosted 4 days ago
Senior account management role at Gamlaa in Chennai. Needs 8+ years and an MBA or BBA.
About the role
The Key Account Manager owns Gamlaa’s strategic corporate relationships, ensuring client satisfaction, retention, and account growth for indoor landscaping solutions across offices, F&B, retail, and real estate portfolios.
What you'll do
- Own a portfolio of existing strategic corporate accounts (HQs, real estate/Developers
- Develop and maintain account plans that define client objectives, success metrics (appearance, plant health, occupant satisfaction, CSR/ESG outcomes), revenue targets
- Drive renewals, upsell and cross-sell of services (maintenance contracts, new installations, seasonal refreshes, plant rental, workshops
- Coordinate internal delivery: schedule site surveys, hand off design specs to the studio, work with horticulture and operations to ensure installation quality
- Conduct regular business reviews and site walkthroughs with client stakeholders (facilities, HR, workplace design, procurement) and present performance reports
What you need
- Sales
- CRM
- Client relationship
- Key account management
- Cross-selling
- Negotiation
Good to have
- Facility management
- Root cause analysis
- C