Manager - Strategic Accounts
GurugramFull-time7–15 yrs15 L–₹22 L a yearPosted over a month ago
Senior account management role at Gamlaa in Gurugram. Needs 7+ years and an MBA or BBA. Pays ₹15–22 LPA.
About the role
The Key Account Manager owns Gamlaa’s strategic corporate relationships, ensuring client satisfaction, retention, and account growth for indoor landscaping solutions across offices, F&B, retail, and real estate portfolios.
What you'll do
- Own a portfolio of existing strategic corporate accounts (HQs, real estate/Developers
- Develop and maintain account plans that define client objectives, success metrics (appearance, plant health, occupant satisfaction, CSR/ESG outcomes), revenue targets
- Drive renewals, upsell and cross-sell of services (maintenance contracts, new installations, seasonal refreshes, plant rental, workshops
- Coordinate internal delivery: schedule site surveys, hand off design specs to the studio, work with horticulture and operations to ensure installation quality
- Conduct regular business reviews and site walkthroughs with client stakeholders (facilities, HR, workplace design, procurement) and present performance reports
What you need
- Sales
- CRM
- Client relationship
- Key account management
- Cross-selling
- Negotiation
Good to have
- Facility management
- Root cause analysis
- C