Operation Manager in India (Kolkata)
KolkataFull-time10–18 yrsPosted 1 week ago
Leadership operations role at Gear in Kolkata. Needs 10+ years.
About the role
Operation Manager in India (Kolkata) at Gear. Directs and oversees day to day project operations through effective leadership and efficient management of team leads and support teams.
What you'll do
- Directs and oversees day to day project operations through effective leadership and efficient management of team leads and support teams
- Ensure delivery of all client KPIs and targets
- Motivate and effectively performance manage team leads Provide direction, mentoring, coaching
- Ensure proper staffing levels relative to call volume forecast & capacity plan in coordination with the concerned functional units for staff hiring
- Ensure Adequate staffing of high skilled and qualified workforce across all roles and functions
What you need
- Coordination
- Problem solving