Opportunity For Operation Manager With US Healthcare ( Only Male Candidates )

About the role

This role ensures SLA compliance, quality service delivery, workforce optimization, and strong client alignment. The Operations Manager serves as the primary point of contact for internal teams and external stakeholders, driving improvements through data insights, collaboration, and proactive problem-solving.

What you'll do

• Oversee overall Service Delivery performance, ensuring achievement of client-defined KPIs such as Quality, Efficiency, Staffing, and Service Level
• Collaborate effectively with team members, co-managers, and cross-functional departments (GA, HR, Recruitment, IT, Training, Quality
• Review, create, and update Standard Operating Procedures to ensure operational consistency, compliance, and process optimization
• Manage program daily and monthly operating metrics within budgeted expense parameters
• Develop, manage, and maintain employee productivity goals against departmental standards

What you need

• Coordination
• Reporting
• Process improvement
• Team management
• Performance management
• Root cause analysis

Good to have

• Accounts receivable
• SOP writing