Urgent Opportunity For Vertical Lead ( Operations ) For Kolkata
KolkataFull-time5–7 yrsPosted 1 week ago
Senior operations role at Gear in Kolkata. Needs 5–7 years and a BBA.
About the role
The Vertical Leader is a proactive and strategic leader responsible for overseeing a specific business vertical. This role involves ensuring smooth operations, achieving key performance metrics, and leading a high-performing team. The ideal candidate will possess strong operational expertise and the ability to drive strategic initiatives within
What you'll do
- Client Management and Interaction
- The Vertical Leader analyzes and documents all client interactions to ensure a seamless and progressive communication flow
- They are responsible for following through on action items to meet client demands and requirements
- Client Retention and Needs Analysis
- This includes providing fast support, personalizing interactions, and collecting feedback
What you need
- Data analysis
- Problem solving