Technical Support Engineer – D&R (Nagpur) IRC297500
NagpurFull-time1–3 yrsPosted 1 week ago
Closed
Junior IT support role at GlobalLogic in Nagpur. Needs 1–3 years.
About the role
In this role, you will serve as the initial technical point of contact for enterprise customers troubleshooting security alerts, log ingestion, and SIEM/SOAR platforms. You will triage incoming tickets, investigate security events, guide users through initial containment steps, and route complex architectural escalations efficiently to SME/Tier 3 engineering teams.
What you'll do
- Inbound Web Ticket & Chat Triage: Own and resolve incoming customer support requests and security-related inquiries via live chat and email within designated SLAs
- Troubleshooting: Help customers troubleshoot routine to moderately complex security alerts, log forwarding issues, custom parsers, and threat detection rules (e.g.
- Access & Cloud Security Support: Assist users with basic cloud security configurations, IAM role bindings, API tokens, and webhook integrations
What you need
- GCP
- SIEM
- Chat support
- Cloud security
- Splunk
- Incident response
Good to have
- Networking
- TCP/IP
- SQL
- Python
- Bash
- Postman