Delivery Manager – International Operations
KolkataFull-time8–12 yrsPosted 1 week ago
Leadership operations role at Gratitude in Kolkata. Needs 8–12 years and a BBA, B.Tech or B.E..
About the role
Delivery Manager – International Voice OperationsLocation: KolkataExperience: 8–12 YearsAbout the RoleWe are hiring an experienced Delivery Manager to lead end-to-end international voice customer service operations across one or more locations.The role involves managing service delivery, customer experience, client governance, large teams, operational performance, financial discipline, risk management and continuous improvement.Candidates with electricity and gas utilities customer service…
What you need
- Voice process
Good to have
- Six Sigma
- Customer service
- Process improvement
- Operational risk