Process Associate – Advanced (International Customer Service)
KolkataFull-time2–5 yrsPosted 1 week ago
Mid-level customer support role at Gratitude in Kolkata. Needs 2+ years and a degree.
About the role
Process Associate – Voice Advanced (International Customer Service)Location: KolkataExperience: 1–5 YearsRequired Experience: 2–5 years of international voice customer service experience preferred as specified in the JDSkill: Customer ServiceBand: BPO 1/2Salary: Up to ₹7 LPAJob Code: 433174Shift: 24x7 rotational shifts, including night/graveyard shiftsProcess: International Voice – Electricity & Gas UtilitiesJob SummaryWe are looking for a customer-focused Process Associate – Voice Advanced to…
What you need
- Customer service
- Communication
Good to have
- CRM
- Voice process
- Escalation handling
- SOP writing