Process Associate - Advanced_Kolkata
KolkataFull-timeJunior levelUp to ₹7 L a yearPosted 3 weeks ago
Junior operations role at Gratitude in Kolkata. Needs a degree. Pays up to ₹7 LPA.
About the role
The role involves resolving complex customer queries, explaining high bills, handling complaints, supporting customer retention, and de-escalating difficult conversations with empathy while ensuring accuracy, compliance, and end-to-end ownership.Key ResponsibilitiesHandle advanced inbound and outbound customer calls professionally.Investigate customer concerns by reviewing account details, billing history, usage, payments, and previous interactions.Explain high bills, charges, adjustments, fees,…
What you'll do
- Process Associate – Voice AdvancedJob PurposeManage advanced customer-service interactions for electricity and gas utility services
What you need
- Customer service
Good to have
- SOP writing
- CRM