Process Associate – Digital (Web Chat & Email)
KolkataFull-time2–4 yrsPosted 5 days ago
Mid-level operations role at Gratitude in Kolkata. Needs 2–4 years and a degree.
About the role
The ideal candidate should have excellent written English communication, strong problem-solving abilities, and experience in international non-voice customer service operations.Key ResponsibilitiesHandle customer interactions through web chat, email, and other approved digital channels.Understand customer requirements and provide accurate, timely, and professional responses.Resolve customer queries related to accounts, billing, usage, payments, adjustments, and service requests.Handle customer…
What you need
- Customer service
Good to have
- Six Sigma
- Data privacy
- CRM
- VBA
- Complaint handling
- Documentation