Process Associate - Digital (Webchat and Email)_A_Kolkata
KolkataFull-time2–4 yrsPosted over a month ago
Mid-level operations role at Gratitude in Kolkata. Needs 2–4 years and a degree.
About the role
Process Associate - Digital (Webchat and Email)Location: KolkataExperience: 3–8 yearsDomain: Utilities – Electricity & Gas Customer ServiceProcess: Web Chat, Email & Digital Customer SupportShift: Rotational shifts, including night/graveyard shifts, based on business requirementsRole PurposeWe are looking for a Process Associate – Digital to handle customer interactions through web chat, email, and other approved digital channels.
What you'll do
- Process Associate - Digital (Webchat and Email)Location: KolkataExperience: 3–8 yearsDomain: Utilities – Electricity & Gas Customer ServiceProcess: Web Chat
Good to have
- Customer service
- CRM
- VBA