GNOC Specialist
GurugramFull-timeJunior levelPosted open since nov 2021
IT support role at Guest-tek India in Gurugram. Needs a B.Tech, B.E. or B.Sc.
About the role
sohna road , sector 48, Gurgaon, HARYANA, India
What you'll do
- Taking calls from Hotel Staff members and dispatched technicians
- Adhering to company policies on attendance and use of phone codes
- Creating, Updating, Resolving or Escalating incidents according to company policies and SLAs
- Co-operating within the team to ensure all calls are answered within SLAs
- Other related duties as assigned by Global Services Management Team
What you need
- Networking
- TCP/IP
- Routing and switching
- CCNA
- Hardware
- Firewalls
Good to have
- Linux
- ACLS