Support Supervisor
GurugramFull-timeSenior levelPosted open since feb 2022
Senior IT support role at Guest-tek India in Gurugram.
About the role
Daily operational support, maintenance and troubleshooting of Avaya servers and products including CMS. Owner of all Global Interactive Voice Response Systems. Maintain relationships with third party vendors. Management of all toll free and local phone numbers utilized both internally and externally.
What you'll do
- Maintain relationships with third party vendors
- Evaluate hardware, software, and communications products and provide recommendations to the Technical Infrastructure team
- Identify and recommend changes needed in the infrastructure to optimize Guest-tek’s technological goals
- Implement technology and infrastructure changes
- Manage issue identification and resolution in a timely and efficient manner
What you need
- Troubleshooting
- Hardware
- Networking
- TCP/IP
- Firewalls