Senior Administrator - DynaTrace, Windows PowerShell

About the role

The Sr. Administrator for Support & Operations plays a critical role in delivering advanced technical support and ensuring seamless operational efficiency. This position focuses on troubleshooting complex incidents, conducting root cause analysis, and implementing effective solutions that enhance customer satisfaction and uphold regulatory standards.

What you'll do

• Provide Advanced Technical Support By Leveraging Dynatrace For Performance Monitoring And Troubleshooting, Ensuring Timely Resolution Of Complex Incidents
• Utilize Powershell Scripting To Automate Routine Tasks And Enhance Operational Efficiency While Adhering To Quality Standards And Regulatory Compliance
• Conduct Root Cause Analysis For Escalated Incidents, Implementing Solutions That Address Technical And Security Issues Effectively
• Collaborate With Cross-Functional Support Teams To Resolve Complex Tickets Within Agreed Slas, Ensuring A Robust Security Posture And Continuity Of Operations
• Contribute To The Knowledge Base By Documenting Solutions And Providing Training To New Team Members, Fostering A Culture Of Continuous Improvement

What you need

• Windows
• PowerShell
• ITIL
• Python
• Troubleshooting
• Root cause analysis

Good to have

• Performance management