Track Manager - Vmware Workspace ONE

About the role

This role drives operational excellence and continuous improvement for enterprise-scale client lifecycle management using VMware Workspace ONE. The individual provides expert leadership in overseeing complex support operations, ensuring service level adherence, and fostering innovation to maximize operational reliability and client satisfaction.

What you'll do

• Lead client lifecycle management operations by leveraging VMware Workspace ONE to ensure efficient device onboarding, provisioning, compliance
• Drive advanced troubleshooting and root cause analysis using VMware Workspace ONE Console and related tools to resolve complex incidents, minimize downtime
• Oversee policy management and application deployment through Workspace ONE UEM, optimizing configuration profiles and security settings for diverse client needs
• Mentor and guide support teams on best practices in Workspace ONE administration, fostering knowledge sharing and professional development within the team
• Analyze operational data using Workspace ONE Intelligence to identify trends, recommend process improvements, and implement automation for enhanced service delivery

What you need

• VMware
• Troubleshooting
• Windows
• Root cause analysis
• iOS
• Android

Good to have

• ITIL