Senior Engineer - Monitoring Tools, Event Monitoring

About the role

This role focuses on monitoring IT infrastructure and application environments using event monitoring tools to ensure system availability and performance. The individual is responsible for identifying, escalating, and tracking incidents, supporting routine batch monitoring, and maintaining operational documentation.

What you'll do

• Monitor IT infrastructure and applications using monitoring tools to promptly detect and escalate system events and incidents within defined protocols
• Analyze system alerts and event logs using event monitoring platforms, identifying potential issues and initiating basic troubleshooting steps
• Respond to and document incidents by updating ticketing systems, ensuring accurate status reporting and timely resolution of monitoring-related issues
• Support the maintenance and configuration of monitoring tools by applying fundamental knowledge of event monitoring processes to ensure consistent system performance
• Participate in team reviews of monitoring incidents and assist in implementing improvements based on recurring event patterns

What you need

• Incident response